Clients

The constant commitment to improving the quality of the services offered at the airport has made it possible to achieve important results, leading the airport management company to significantly improve its position in the ranking of the major European hubs.

In this point of view, we consider the feedback received from the passengers of great importance, from the “requests for information” to the “suggestions”, and for this reason ADR makes available to its customers certain channels for sending their feedback (from social media to the “Talk to Us” form on the company website, from the email addresses to the App and the switchboard) which represent therefore a valuable source of information.

Favouring the Fiumicino improvement were services such as the security checks, the services made available to the passengers such as free, open Wi-Fi and the new e-Gates locations to automatically check passports. In terms of comfort, sanitation and the availability of the bathrooms and the cleanliness of the terminals, constantly monitored by dedicated airport personnel, are among the services most appreciated by the passenger, together with the availability of charging stations.

From the accessibility point of view, to ensure better connectivity with the airport and provide an adequate response to the mobility requirements connected with the demand for air transport on Rome, the passengers will be able to use many services that range from the Easy Parking locations to the free Carpooling service which allows the airport community to offer and/or request passage to and from the place of work, using private vehicles and contributing to the reduction of road congestion and emissions of carbon dioxide.

Moreover, in order to satisfy the increasing needs of the passenger, the Services Charter, instrument of continuous improvement of the quality of the services provided, of transparent information relative to the audience on the guaranteed levels of quality, and instrument of their verification, will provide the passenger with important information such as:

• Existence of services or equipment useful for the passenger;
• Layouts of the airport;
• Schedules of the major public city-airport transport services;
• Forms for suggestions, reports, complaints or kind words.