Letter to Stakeholders
The airports of Fiumicino and Ciampino are the main gateway into Italy for millions of passengers from all over the world and represent a key connection point between the Italian cities.This was further consolidated in 2018, in which the two airports, managed by Aeroporti di Roma, reached almost 50 million passengers departing and arriving. An all-time record.
2018 also brought excellent results on two fronts that Aeroporti di Roma consider strategic: quality of services offered, and social and environmental sustainability. Last year, Fiumicino airport was confirmed as number one in the ranking of major European hubs with over 40 million passengers per year, receiving the “Airport Service Quality Award” for the second year in a row. Also in 2018, Leonardo Da Vinci was named the best airport in Europe with over 25 million passengers, according to the ACI (Airport Council International) rankings.
During the year, ADR has devoted more and more attention to all its people: to its passengers, with the constant monitoring of customer satisfaction; to its employees, with over 80 thousand hours dedicated to refresher and training courses; the communities of residents living around Fiumicino and Ciampino airports with a continuous and increasing effort of dialogue, listening and collaboration, including through the implementation of cultural and social initiatives such as “Navigating the Territory”.
In line with the strategy indicated by the Parent Company Atlantia, ADR has taken further steps towards excellence in environmental sustainability. It is about a priority both in terms of social responsibility and to better respond to the expectations of those travelling through Fiumicino and Ciampino airports, where the consumption of energy and drinking water continues to decrease and the amount of waste sent for recovery and recycling is increasing.The Roman airports are among a few in the world that neutralise climate-damaging emissions. Fiumicino, in particular, is characterised by being one of the European hubs that occupies less natural soil.
For ADR, quality is a strategic and irrevocable choice, which led to the adoption of an advanced “Integrated Quality, Environment, Energy, Health and Safety at Work System”, certified by third-party institutions according to the standards of ISO 9001 (quality), ISO 14001 (environment), ISO 50001 (energy) and OHSAS 18001 (security).
Thanks also to the goals achieved in the quality, social responsibility and environmental sustainability of our airport management model, in 2018 ADR saw its economic strength grow, recording an increase in airport management revenues of 5.3% compared to 2017.
On the way to increasing the economic, social and environmental value generated by ADR, we will continue to move with conviction to make our airports more efficient, more attentive to people and the environment, and increasingly useful to our country.