Service Charter

Aeroporti di Roma has adopted a quality management system based on the List of services, published annually since 2000.

The document summarizes the requirements and parameters that the company undertakes to respect as a reference point for its operations at the two Rome airports.

This Service Charter is edited in line with ENAC - GEN '06 regulations and it is published after ENAC (Italian Civil Aviation Authority) approval.

The reference year for this Service Charter is from 1st January to 31st December 2019.



ADR, moreover, responds to comments, proposals and complaints from customers and passengers, in order to take corrective measures and reduce the number of problems.
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