Personalised Assistance

Passengers in transit at Fiumicino airport can access dedicated services and facilities, courtesy of Aeroporti di Roma, available for them to enjoy the best travel experience.

These are the options:

 

  • Porterage service: assistance by dedicated personnel to transport the baggage of passengers reaching the airport by car, taxi or bus from the pavements in front of the Terminal to the check-in desks, and, in the opposite direction, from the baggage reclaim areas of the Terminals (arrival area) to the external pavements in front of the terminals (with the exclusion of the loading and unloading of vehicles) for passengers arriving from other destinations.

 

  • Priority access to the Fast-Track passage of Terminal 1 and Terminal 3 for those passengers who wish to deal with security procedures in all comfort.
  • Entry to Passenger Lounge gate D Schengen area, to enjoy a break in complete comfort.
     
  • Entry to Passenger Lounge gate E extra Schengen area, to enjoy a break in complete comfort.

Below are some of the services present within the VIP Lounge:

-leather armchairs;

-fast Wi-Fi connection;

-internal bar with free barman and buffer service;

-real-time flight times;

-shower service;

-fax service;

-photocopy service;

-various newspapers and magazines;

-in loco assistance with highly qualified staff.

How to request assistance:

Porterage:

The porterage service may be purchased online either through the romeairports ecommerce portal or at the information desks located within the airport, paid for exclusively via debit or credit card and followed by a regular electronic invoice. The service can be booked either by phone or via email.

You can book the baggage porterage service over the phone or via email:

By phoning numbers +39 06 6595 - 8349

By writing an email to email address supervisoriterminal@adr.it

 

Fast Track:

Fast Track  access vouchers can be purchased at Aeroporti di Roma information desks located at T1 and T3 in the departure area, or directly online, visit page https://www.romeairports.com/fiumicino_en/fast-track.html

 

VIP Lounge:

VIP lounge access can be purchased at Aeroporti di Roma information desks located at T1 and T3 in the departure area, visit page https://www.romeairports.com/fiumicino_en/vip-lounge.html .

 

Service cost:

  • Porterage service: 9 euros per baggage - from the external pavement to the check-in desk and from the baggage reclaim area to the external pavement. For non-standard baggage sizes, such as surf boards, the price of the service is 12 euros per bag. For transfers between Terminals, a cost of 8 euros is added to the service.

 

  • Fast Track channel for security controls at T1 and T3: 8 euros per passenger (free for passengers between 0 and 12 years’ old, if accompanied by a paying adult).

 

  • VIP Lounge access: 30 euros per passenger (free for passengers between 0 and 2 years, if accompanied by a paying adult).

 

General terms of the service

It is possible to purchase online only up to two days beforehand and not beyond the date scheduled for the service.
Starting from April 1 2019, payments at the airport information desks can only be made by credit card or debit card, followed by an electronic invoice.